Assistant Manager managing service delivery of husbandry hub providing support for global customers at Inchcape. Overseeing operational activities of Principal accounts and quality management in maritime services.
About the role
- Responsible for overseeing rider onboarding processes and audits. Ensuring smooth operations and monitoring compliance in rider operations at Deliveroo.
Responsibilities
- Oversee the processes that guide applicants through the onboarding stages
- Conduct audits and ensure smooth, efficient operations
- Identify areas for improvement and implement necessary updates
- Support applicants through the onboarding stages by ensuring smooth movement through application flows
- Work towards weekly hiring targets by managing onboarding flows effectively
- Respond to internal and external applicant-related escalations
- Monitor onboarding supply pipelines and report issues
- Conduct quality checks to ensure new riders meet the onboarding standards
- Collaborate with other members of the Rider Operations team to help meet KPIs
- Maintain up-to-date process documentation
Requirements
- Proficiency in written and spoken English and Italian
- Strong communication skills
- Highly organised with excellent attention to detail
- Comfortable following structured processes and escalating where guidance is needed
- Team player and collaborates well with others
- Adaptable and can work effectively in a fast-paced environment
- Familiar with Google Sheets or Excel (basic to intermediate level)
- Experience using Salesforce (desirable)
- Proficient in French, Dutch (desirable)
Benefits
- Healthcare benefits
- Well-being benefits
- Parental leave
- Pensions
- Generous annual leave allowances
- Time off to support a charitable cause of your choice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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