Customer Site Support Technician coordinating biobank operations and anticipating customer needs. Performing tasks related to sample management and quality control at Princeton location.
About the role
- IT Support Engineer at KOMOJU offering first-line IT support to staff. Facilitating tech solutions in a hybrid work environment for windows and macOS systems.
Responsibilities
- Act as the first point of contact for IT support requests
- Troubleshoot common hardware, software, access, and connectivity issues
- Provide support both in person and remotely as needed
- Log, track, and manage tickets using Jira Service Management
- Prioritise issues appropriately and ensure timely follow-up
- Escalate complex, non-standard, or security-related issues with clear documentation
- Support employee onboarding and offboarding (laptop setup, account configuration, device handover)
- Perform routine device management tasks (e.g., MDM enrollment and policy verification)
- Provide basic identity and access support (account provisioning, group updates, MFA resets, login troubleshooting)
- Contribute to improving internal IT documentation and processes
- Follow internal IT and security guidelines, and contribute to improving documentation where needed.
Requirements
- Some experience supporting Windows and/or macOS environments (professional or educational background)
- Familiarity with fundamental IT support concepts (hardware, operating systems, applications, user access)
- Experience using a ticketing systems (Jira preferred) or willingness to learn
- Basic understanding of Google Workspace
- Foundational understanding of device management concepts (MDM)
- Clear and friendly communication skills when working with non-technical users
- Strong organisational skills and attention to detail
- Ability to recognise when issues should be escalated
- A proactive, self-driven mindset
- Comfort working in an evolving environment
- A service-oriented and approachable attitude
- You may be a fit if you:
- Enjoy helping people solve problems
- Are curious about how systems work and like figuring things out
- Feel comfortable working in a growing environment
- Take ownership rather than waiting for detailed instructions
Benefits
- Salary increase based on annual performance evaluation
- Profit sharing (paid twice a year)
- Hybrid system that allows both remote and office work
- Full social insurance (Kanto IT Software Health Insurance Association)
- Health checkups
- Sports club privileges
- Recreation facilities
- Language training (subsidized lesson fees of 10,000 to 20,000 yen/month)
- Self-study support (up to 100,000 yen per year)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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