Sales Operations Manager at AVEVA ensuring a consistent global framework. Focused on enhancing seller productivity and executing strategic operational programs.
About the role
- Sales Operations Manager driving sales, customer success, and order processes at Ryvid. Overseeing customer success team and optimizing sales operations.
Responsibilities
- Create and manage Ryvid’s Sales Order processes.
- Create and manage Ryvid’s Sales and Customer Success SOPs.
- Analyze sales processes and identify areas where they can be optimized to improve efficiency and effectiveness.
- Oversee a team of Customer Success Representatives.
- Analyze sales data to forecast future sales trends and identify potential opportunities for growth.
- Track sales & customer satisfaction performance metrics and provides regular reports to the sales team and senior management to identify areas of improvement.
- Manage the sales and customer success technology stack, including Gorgias, Shopify, and future CRM and ERP systems.
- Maintain accurate records in Ryvid’s systems.
- Collaborate with other team members to escalate and resolve complex customer issues.
- Work closely with the sales team to help define and document the sales cycle.
- Manage a 12-month rolling forecast.
- Be the voice of Sales and Customer Success to Ryvid’s Operation and Production teams.
- Represent sales at Ryvid’s S&OP meetings.
- Help implement and oversee sales programs.
- Ensure an exceptional customer experience by establishing optimal processes from ordering to delivery.
Requirements
- At least 3 years of experience in Sales Operations and Customer Success
- At least 2 years of selling experience in a management or supervisor role
- Experience working for a manufacturer
- CRM and ERP proficiency
- Proficient in the use of Microsoft 365 suite, including Word, Excel, PowerPoint, and Outlook
- Proven experience in creating and working with ISO 9001 processes, including documentation, implementation, and continuous improvement
Benefits
- Medical, Dental, and Vision
- 401k
- PTO
- Floating Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Sales Operations Manager focusing on process design and sales technology for Dentsply Sirona. Collaborates with cross - functional teams to enhance sales effectiveness and communication.
Junior Sales Operations Specialist maintaining Salesforce hygiene and supporting the sales ecosystem for a data gathering solutions company. Collaborating with cross - functional teams to ensure seamless operations.
Sales Operations Specialist responsible for customer engagement and sales support in Valencia, Spain. Focus on optimizing sales processes and ensuring operational efficiency in medical settings.
Sales Enablement Manager responsible for enabling GTM strategies and training across global sales teams. Player in managing product enablement for EMEA and APAC with a builder mindset.
Sales Operations Manager at Public Cloud Group overseeing HubSpot and driving sales process efficiency. Collaborating with teams to enhance data - driven decision - making and operational excellence.
Sales Operations Manager at Public Cloud Group optimizing CRM and sales processes for efficient and scalable operations. Collaborating closely with management to ensure data - driven sales strategies.
Senior Sales Operations Analyst supporting sales organization at CoreSite through data analytics and operational expertise. Ensuring strategic account support and facilitating effective sales processes.
Sales Enablement Manager driving growth for Focus Group's connectivity portfolio. Collaborate with sales teams to enhance product adoption and support BDMs with strategic initiatives.
Sales Operations Specialist supporting approximately 20 Inside Sales Account Managers in a hybrid role at F5. Involves booking management, research support, training development, and process optimization.