IT - Systemadministrator focusing on Atlassian Jira and Microsoft 365 for a growing digitalization company. Supporting device management and IT service requests collaboratively.
About the role
- Sales and Service Support Administrator at Flogas overseeing domestic customer account paperwork. Processing contracts, invoices, and order management for energy services.
Responsibilities
- Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches
- Process New Installation paperwork for the Domestic and Metered customer base
- Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements
- Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly
- Raising invoices and credits for customers within agreed limits
- Processing orders for Managed Customers to include Key accounts and Home Parks
Requirements
- Good computer skills including MS Outlook, Word & Excel.
- Must be accurate with attention to detail
- Excellent customer service skills
- Experience of dealing with a high volume of customer accounts and call volume
- Excellent telephone manner
- Ability to demonstrate numeracy and literacy skills
- Excellent organisation and time management skills
- Ability to make decisions within designated agreed levels of authority
- Ability to manage complex products, systems and customers
- Able to work under pressure.
- Able to adapt and remain efficient in a dynamic work environment
Benefits
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave
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