Senior Development Manager overseeing delivery of new affordable housing developments. Leading a team to ensure project compliance and high - quality execution for Incommunities.
About the role
- Service Delivery Manager leading teams and providing best in class technical support. Managing incident and service request activities while ensuring customer satisfaction and team development.
Responsibilities
- Responsible for leading and guiding a team of direct or indirect reports to meet specific individual and team orientated business objectives.
- Assess and coach the team using empirical data and customer satisfaction surveys.
- Provide leadership by defining and communicating the team's business objectives.
- Oversee all Level 1 support staff and manage activities related to incident management, requests, and knowledge base in ServiceNow.
- Develop the team, identify training needs and motivate them to deliver high quality and productivity.
Requirements
- Education: Bachelor’s Degree
- Exp Level: 10+ Years
- Experience in Oracle Applications (EBS and Oracle SaaS).
- Hands-on experience in a fast-paced, technical environment.
- Excellent customer service skills are required.
- Familiarity with ServiceNow is acceptable; knowledge of ServiceNow is ideal.
- Excellent verbal and written communication skills across all levels of the enterprise are essential.
Benefits
- Candidates may be required to work varied days/hours and remain flexible based on business needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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