ServiceNow Architect responsible for platform ownership and technical administration at Datasite. Leading enhancements, integrations, and governance in a hybrid environment.
About the role
- ServiceNow Technical Consultant designing and delivering solutions for clients in Datacom’s ServiceNow Practice. Engaging closely with customers to architect and implement ServiceNow solutions.
Responsibilities
- Designing and delivering high‑quality ServiceNow solutions across multiple workflows and modules.
- Working with customers to evaluate business needs and translate them into scalable ServiceNow architectures and configurations.
- Leading defined project workstreams including requirements gathering, design workshops, sprint planning, and technical implementation activities.
- Configuring and customising the ServiceNow platform including forms, workflows, integrations, automation, business rules, and portal components.
- Supporting installation, testing, and deployment of ServiceNow solutions, and coordinating UAT activities with customers.
- Identifying risks, issues, and continuous improvement opportunities—escalating to leadership as required.
- Developing technical specifications, user guides, configuration documentation, and architectural artefacts.
- Contributing to proposals, solution presentations, and pre‑sales activities in collaboration with our ServiceNow Practice Leaders.
- Staying up to date with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
- Ensuring health, safety, and security compliance in all work practices.
Requirements
- 3+ years’ experience in systems design, integration, or technology consulting — ideally with hands‑on ServiceNow delivery experience.
- Demonstrated capability in one or more ServiceNow modules or technical disciplines (e.g., ITSM, CSM, CMDB, Automation, Flow Designer, Integrations).
- Strong analytical and consultative skills with the ability to translate business needs into technical solutions
- Strong verbal and written communication skills with the ability to converse with both end-users and IT staff
- Technical specification writing and documentation skills
- Ability to work collaboratively and build productive customer relationships
- Business awareness including corporate structure and planning strategies
- Knowledge of industry standards and government regulations in data communications/networking
- Familiarity with modern DevOps tools and automation practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
ServiceNow Architect leading architecture and strategy for ServiceNow platform at Ameriprise. Focusing on scalability, performance, and governance across multiple modules while ensuring compliance and quality.
Applications Analyst supporting application implementations and maintenance activities for INTEGRIS Health. Collaborating with IT Vendor Relations team to enhance caregiver support in Oklahoma City.
Team Lead managing ServiceNow Employee Workflows projects with a focus on HRSD & WSD services. Leading a team and ensuring successful project execution in the German market.
ServiceNow Supervisor leading a team responsible for ServiceNow platform strategy and operations at Carilion Clinic. Requires strong ITSM, ITOM, and SPM experience, with leadership and analytical skills.
Senior ServiceNow Developer at S&P Global designing and configuring ServiceNow applications. Collaborating to enhance HR service delivery and automate processes using best practices.
ServiceNow Developer designing and customizing HR applications to improve service delivery and employee experience. Focusing on automation and integration to streamline HR processes.
Senior ServiceNow Consultant at Cypher Consulting Europe designing and implementing ServiceNow solutions. Collaborating with cross - functional teams to ensure high performance and scalability within timelines.
Senior ServiceNow Developer implementing and maintaining ServiceNow solutions for global organization. Collaborating with cross - functional teams and mentoring other developers.
Senior Director responsible for ServiceNow platform development at Elara Caring. Leading initiatives to enhance healthcare service delivery through technology.