Hybrid Technical Support Analyst – Junior

at Data System

• Job title: Technical Support Analyst – Junior
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Limeira, Brasil

About the role

• Junior Support Analyst providing initial support to users at Data System. Handling user inquiries through phone, chat, or email and ensuring correct request classification.

Responsibilities

• Assist customers via phone, chat, or email, providing functional Level I support
• Log and correctly classify tickets in the system.
• Apply standardized procedures to resolve recurring errors and inquiries.
• Escalate more complex tickets to Level II with a complete and clear history.
• Update the knowledge base with simple and recurring solutions.
• Adhere to company policies, procedures and standards related to the workplace and implemented management systems.
• Ensure the safekeeping, maintenance, and organization of materials, equipment and documentation under your responsibility, as well as the cleanliness and order of the workplace.
• Perform other tasks related to your role and work procedures as required.

Requirements

• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Completed Bachelor's degree in Administration, Information Technology, or related fields
• Knowledge of ERP systems or management software
• Experience with customer support tools (e.g., ticketing systems, chat, email)
• Basic knowledge of networking, remote access, and user support

Benefits

• Health insurance
• Dental insurance
• Childcare assistance
• Profit-sharing (PLR)
• Life insurance
• Meal allowance