Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
About the role
- Technical Operations Specialist for Dar al-Shifaa managing technical, financial, and logistical operations. Ensuring smooth functioning of programs, courses, and retreats.
Responsibilities
- Maintain and update website content via WordPress.
- Set up and manage email accounts, integrations, and automations.
- Troubleshoot basic tech issues across platforms (Zoom, CRM, etc.).
- Support online course setup and digital resource management.
- Manage Stripe payments, refunds, and reconciliations.
- Track expenses, invoices, and vendor payments.
- Assist with financial reporting and budget tracking.
- Coordinate contracts and vendor communications.
- Manage executive and team calendars.
- Book travel and accommodations for team and retreats.
- Track deliverable deadlines and project milestones.
- Coordinate logistics for in-person and online events.
- Ensure smooth coordination between marketing, customer success, and operations.
- Document workflows and create SOPs for recurring processes.
- Identify inefficiencies and propose improvements to systems.
Requirements
- 2–4 years in operations, administration, or systems management.
- Strong working knowledge of Stripe, WordPress, and Google Workspace.
- Comfortable with CRMs, email platforms, and basic integrations (e.g., Zapier).
- Highly organized and detail-oriented with project management experience.
- Strong problem-solving skills and tech-savviness.
- Ability to manage multiple tasks and priorities in a fast-paced, remote environment.
- Proven experience leveraging AI tools (e.g., ChatGPT, Zapier, Notion AI, automation platforms) to optimize workflows.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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