Engineering Manager leading IT Service Quality Management for SEB bank in Latvia. Overseeing incident handling, service desk, and quality management with talented IT teams.
About the role
- Engineering Manager leading and mentoring a team of engineers at Cyara. Focused on delivering high-quality software solutions for AI-powered customer experience assurance.
Responsibilities
- Lead and mentor a team of engineers
- Provide technical guidance for software solutions
- Maintain and operate team’s services
- Implement development best practices
- Foster cross-training initiatives
- Coach and mentor junior engineers
- Conduct regular performance reviews
- Manage career development plans
- Communicate with stakeholders about product delivery
- Collaborate closely with the Product Owner
- Employ Agile methodologies
- Cultivate a culture of continuous improvement
- Develop detailed project plans
- Ensure transparency in initiative status
- Provide feedback to VP and CTO
Requirements
- Experience with .NET Technologies (.NET Core is a plus)
- Experience with frontend development frameworks, preferably React
- Experience with C# and JavaScript
- Knowledge and experience working with databases, preferably experience with Microsoft SQL Server or PostgreSQL
- Experience using microservices architectures
- Experience working with CI/CD pipelines and practice
- Strong knowledge of software development and engineering practices.
- Proficiency in technical problem-solving and project management.
- Understanding of code quality and system performance.
- Solve medium to complex technical problems.
- Balance feature development with technical debt reduction.
- Manage engineering projects with moderate complexity.
- Collaborate with other engineering teams and stakeholders.
- Mentor junior engineers and provide technical guidance.
- Communicate effectively within the team and with other departments.
- Degree in Computer Science, Engineering, or related field.
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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