Senior Engineering Manager leading AI - first product experiences at Mixpanel. Guiding engineers to grow and build infrastructure for customer - facing applications.
About the role
- Engineering Manager leading IT Service Quality Management for SEB bank in Latvia. Overseeing incident handling, service desk, and quality management with talented IT teams.
Responsibilities
- Lead the Service desk, incident handling and monitoring teams, own respective platforms and services
- Manage services development roadmap and team activities backlog
- Ensure necessary and up to date team competences
- Manage relevant assets, expenses, contracts, external supplier services
- Ensure governance and control requirements are fulfilled in your area
- Build and maintain relationships with various stakeholders in the company and with vendors
Requirements
- Passionate for IT service quality management, fast yet secure and controlled service fulfilment
- Knowledgeable in IT service management methodologies
- Experienced as a leader for large IT team is a big plus
- Flexible and willing to take ownership
- Outgoing & positive team player
- Diligent, able to work in regulated environment
- Interested in building relationships in company and outside parties
- Able to inspire and motivate distributed teams
- Fluent in English, verbal and written
Benefits
- Leadership role within a highly professional, dynamic, and ambitious team
- Modern and flexible work environment
- International team
- Attractive compensation and benefits
- Agile and modern ways of working
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Engineering Manager building AI - first product experiences from inception to global scale. Leading a product engineering team and driving innovation at Mixpanel.
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