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About the role
- Digital Analytics Manager at CVS Health working on enhancing digital experiences for customers and patients. Collaborating with product teams, defining success metrics, and managing analytics team.
Responsibilities
- Work closely with product teams to evolve and improve digital experiences for customers and patients
- Use analytical and problem-solving skills to define success metrics and measurement approaches
- Collaborate with motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing, and Merchandising
- Provide proactive insights to leadership pertaining to product performance and recommend areas for improvement
- Define KPIs and measurement approach for upcoming feature releases in consultation with product owners
- Quantify impact of customer pain points identified by customer feedback in partnership with customer experience management
- Drive improvement of experience
- Create and maintain dashboards to enable monitoring of in-market customer or patient experiences
- Manage approx. 1-2 analysts within the team
Requirements
- 3+ years of experience in conducting highly quantitative analytics
- 2+ year of experience in SQL or web analytics tools such as Adobe or Google Analytics with an understanding of data warehouse architecture
- Experience in digital click stream data and web/mobile analytics tools including Adobe
- Experience in Tableau or equivalent (eg. Power BI, etc.)
- Project oriented, pro-active, and self-motivated work style with proven ability to manage effectively multiple projects and changing priorities in an extremely fast paced environment
- Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
- Bachelor's Degree Required
- Masters Degree Preferred
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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