Hybrid Service Administrative Associate

at Cummins Inc.

• Job title: Service Administrative Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $55,200 - $82,800 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Orlando, United States

About the role

• Service Administrator in sales and service department at Cummins, serving as the primary contact for customer support. Creating complex work orders and providing administrative support for the team.

Responsibilities

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch.
• Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability;
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
• Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests.
• Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
• Completes data collection, data entry and report generation on various departmental related activities.
• Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
• Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.
• Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.
• Documents and maintains departmental policies and procedures.
• Participates as a team member on departmental related business improvement assignments and projects as needed.
• Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department.
• Act as an informal resource for colleagues with less experience.

Requirements

• Ideal candidate will have experience with BMS, Guidanz and Onan warranty submissions.
• Candidate will be required to assist service manager in managing the day-to-day operations of the Coach Care shop as well as creating work orders and performing Immediate Assessments as required.
• Must have Valid Driver's License.