Hybrid AI Operations Engineer

at Cube

• Job title: AI Operations Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $120,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Python
• Location requirements: Hybrid, New York City, United States

About the role

• AI Operations Engineer at Cube, building systems for automated workflows and AI infrastructure. Focused on enabling operational efficiency across teams while ensuring data integrity.

Responsibilities

• Build and maintain AI assistants or guardrails that review internal and external communications for alignment with approved messaging and brand standards.
• Develop and manage RAG systems so Sales, Support, and internal teams receive answers based only on current, approved documentation.
• Create automated workflows that transform product updates into tailored talk tracks, Slack updates, enablement content, and email templates for different departments.
• Build internal AI agents that coach employees on processes such as deal desk approvals, messaging guidance, and internal operations.
• Embed AI functionality into tools such as Slack, Salesforce, and Guru so support is available directly in the flow of work.
• Conduct regular audits of AI outputs to prevent messaging drift and ensure systems are using the most recent business strategy and approved content.
• Maintain a centralized, version-controlled library of tested prompts and workflows that drive accurate, repeatable outputs.
• Track usage analytics and adoption trends to identify enablement gaps, workflow inefficiencies, or areas where messaging is not sticking.
• Ensure all internal data used in AI systems remains secure and aligned with company privacy and compliance standards.

Requirements

• Strong proficiency in Python and experience connecting business systems through APIs.
• Hands-on experience with AI orchestration frameworks such as LangChain, LlamaIndex, or similar tools.
• Experience working with vector databases such as Pinecone, Weaviate, or related technologies.
• Experience with automation platforms such as n8n, Zapier, or Make to connect AI workflows across business systems.
• Ability to programmatically enforce structured outputs such as JSON, templates, or workflow logic to ensure consistency.
• Strong systems thinking with the ability to build scalable solutions that solve problems across teams.
• Excellent communication skills and the ability to work cross-functionally with GTM, Operations, Product, and Leadership teams.

Benefits

• We provide 100% covered employee medical, dental, and vision insurance options, including FSA/HSA options plus free memberships to OneMedical, Teladoc, and Talkspace.
• Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.
• We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company.
• We offer 12 weeks of 100% paid parental leave for the birthing parent.
• We offer each Cuber a quarterly learning budget to spend on books, classes, or events that support your development.
• You’ll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship!
• You’ll work for a company that our customers are truly excited about!