Hybrid District Manager

at CSC Generation

• Job title: District Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $120,000 - $130,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• District Manager overseeing multiple Sur La Table locations, driving operations and people development. Focused on improving customer experience and achieving financial results across districts.

Responsibilities

• Collaborates cross functionally to drive a key priority or initiative that impacts overall store operations nationwide.
• Ensures customer service standards are consistently met across the district.
• Creates an environment where employees are informed and capable by directing and following up on training initiatives for the district.
• Models and follows up to ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained and consistently followed district-wide.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to managers using the appropriate levels of direction and support. Conducts formal performance reviews.
• Proactively monitors and manages district staffing levels according to retail and culinary census and fluctuations in seasonal business needs.
• Analyzes and measures district sales results and trends to achieve sales driving initiatives.
• Holds managers accountable for the accuracy and integrity of employee information including, but not limited to, requisition data, personal data, and payroll.
• Holds managers accountable for store operations, scheduling, visual presentation and merchandise stock levels to ensure district is optimized to meet retail & culinary objectives.
• Ensures adherence to applicable employment laws, including but not limited to, wage and hour; and workplace safety and health.
• Manages travel expenses to budget; maximizes district and stores’ 4-Wall EBITDA.
• Appropriately partners with corporate departments such as Retail Operations, HR, Loss Prevention, Planning, Real Estate and other departments.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Requirements

• 8+ years of progressively responsible retail management experience.
• 5+ years multi-unit management experience.
• Proven ability to build effective teams and motivate employees.
• Proven ability to drive sales.
• Proven financial skills and business acumen.
• Functional knowledge of retail/store systems.
• Familiarity with MS Office Suite (Word, Excel, Outlook).
• May require valid Food Handlers and/or Food Manager certification.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities