Manager supporting Cruise Planners franchisees in insurance and training initiatives. Collaborating with Allianz and managing franchisee communications, training calendars, and travel insurance products.
Responsibilities
Manage day to day emails and calls from franchisees on both the Signature Travel Network and Travel Insurance programs
Build a relationship with Allianz team to assist with policy modifications, contract details, new policy launches, rate sheets, escalations, and any other travel insurance related components
Work closely with Chief Strategy Officer on contract negotiations and modifications
Analyze competitive supplier products to ensure our travel insurance products remain competitive with the market
Assist franchisees with American Express tracking numbers and card verification for FHR and CPP benefits.
Work closely with the Signature Travel Network team to provide support for our franchisees and escalate any issues.
Update CP Genie as needed with content for Signature Benefits including Private Car and Guide, Signature Hotel Benefits, promotions, and group amenities.
Create training calendar with Sr. Director of Operations to include Signature Travel Benefits, leveraging partner benefits and navigating CP Maxx to fulfill benefits
Manage monthly training calendar with Allianz
Identify opportunities to increase our Allianz sales and conversions
Update CP Genie with Allianz enhancements, price changes, etc.
Terminate access to Signature as needed.
Assist with creating/updating Allianz presentations for Star U
Present Travel Insurance products at Star U
Work closely with training team to enhance the Travel Insurance Specialist Program
Oversee the Vecto Technologies Program for the Rep Network and eligible agencies
Provide access to Rezsaver or assistance for the Rep Network with Amex Benefits
Create Insurance section for H.O. News
Update class training manual as needed
Back up Travel Service Manager as needed
Requirements
5+ years of relevant experience
Bachelor’s degree preferred
Travel industry experience preferred
Benefits
Equal employment opportunities (EEO) to all team members and applicants
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