Help Desk Services SPOC Manager overseeing service desk operations for TSA. Responsible for managing incidents, service requests, and team performance in IT service delivery.
About the role
- Senior Enterprise Architect at Crown Commercial Service converting business strategy into technical roadmaps. Responsible for technical governance, architecture alignment, and ensuring solution resiliency.
Responsibilities
- Convert the annual business plan into clear technology environment blueprint
- Manage plans for moving from the current system to future one
- Manage the 'Front Door' review process
- Ensure every strategic bid includes a remediation budget
- Produce and maintain the 'Level Zero' Architecture Map
- Partner with Business Architecture to create Enterprise Blueprints
- Establish and enforce architectural principles
- Provide Architecture-as-a-Service to senior stakeholders
Requirements
- Demonstrate how you manage technical debt
- Ability to influence senior stakeholders
- Knowledge of Architectural Risk Management
- Technical Debt Articulation
- Design of Integration/Data Strategy
- Ability to translate abstract business or policy strategy into concrete technical blueprints
Benefits
- Working flexibly, delivering outcomes
- Access to public service delivery programs
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