Finance and Costing Manager for Microsoft Dynamics 365 F&O at Crowe. Provide expert support and improve financial processes within global teams, requiring US hours.
Responsibilities
Provide expert support and consulting for D365 F&O Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, Tax, Cost Management and Cost Accounting.
Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution.
Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases.
Monitor and respond to incidents and service requests within defined SLAs.
Evaluate reported issues to identify where they stem from and work with the necessary team to resolve. This includes but is not limited to customer specific code, Crowe Metals Accelerator (CMA) and Microsoft functionalities.
Prepare/maintain support documentation, configuration guides and process documentation.
Support implementation of enhancements through the full software development life cycle, hotfixes and service updates.
Support period-end/year-end business activities.
Design and configure financial processes including intercompany, consolidation, month-end close, and financial reporting.
Guide clients on best practices for configuration/processes and internal controls within D365 F&O.
Continuous self-learning of new features/functionality/technologies as well as guiding younger team members on their cases/career.
Requirements
Bachelor’s or Master’s degree in Accounting, Finance or Charted Accountant.
Minimum 5 years of hands-on experience with D365 F&O
Strong understanding of D365 F&O functionalities related to financial management and costing.
Microsoft certifications in D365 Finance (preferred).
Exceptional analytical and problem-solving skills, meticulous attention to detail and collaborative teamwork abilities.
Clear, confident English communication – comfortable engaging directly with U.S. counterparts during the alternate shift.
Ability to manage multiple client expectations and work in a fast-paced environment.
Ability to work independently with minimal supervision.
Familiarity with localization and compliance requirements (e.g., tax configurations, regulatory reports).
Exposure to Power Platform (Power Automate, Power Apps).
Exposure to project accounting and multi-entity finance implementations.
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