Complaints Regulatory Reporting Lead managing complaint metrics and regulatory compliance for AIG operations. Designing frameworks and reports that enhance operational improvement and decision making across jurisdictions.
About the role
- Director of Compliance focusing on governance and risk management at Croud, a digital marketing agency. Collaborating cross-functionally to ensure compliance with enterprise risk frameworks and regulations.
Responsibilities
- Own and maintain Croud’s enterprise risk framework, aligned to ECI expectations
- Maintain and evolve the company risk register
- Lead monthly internal Risk & Compliance Committee
- Provide governance oversight of the ISMS, working closely with Infrastructure / IT
- Support ISO27001 certification and ongoing compliance
- Ensure appropriate controls, monitoring and documentation are in place
- Coordinate internal and external audits
- Oversee data protection policies, processes and breach management
- Ensure compliance with client data protection requirements
- Support contractual and operational data privacy considerations
- Provide oversight of compliance with marketing regulations (e.g. ASA) and client-specific requirements
- Maintain clear internal guidance for high-risk sectors (e.g. alcohol)
- Support teams with pragmatic advice on compliance considerations
- Own AML policy and framework
- Ensure appropriate screening processes for clients, suppliers and freelancers
- Monitor and escalate high-risk cases
- Establish governance principles for the use of AI across the business
- Work with Infrastructure, Product and Creative teams to ensure responsible use of AI tools
- Balance risk mitigation with the need to enable innovation and competitiveness
Requirements
- Strong experience in compliance, risk or governance leadership roles
- Experience working within an ISO 270001 environment
- Strong understanding of information security and data protection
- Ability to balance risk with commercial and operational realities
- Comfortable working cross-functionally with senior stakeholders
- Experience building or evolving governance frameworks
Benefits
- Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
- 25 days holiday a year
- Discretionary annual performance based incentive
- Sale commission
- Recruitment referrals bonus
- Health & Wellbeing contribution
- 2 Recharge Days each holiday year
- Ride to Work scheme
- Railcard Season Ticket loan
- Home office chair and home office screen
- Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee
- Weekly treat: Enjoy a complimentary lunch on us every week
- Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
- Life insurance and income protection
- Medical Cash Plan
- Pension
- Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
- Peer to peer recognition scheme 'bonusly'
- Team off-sites/regular socials
- Year-round holiday parties
- Flexible working options
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