Engineering Technician III responsible for highway construction material quality assurance. Overseeing testing and inspections to ensure compliance with industry standards and specifications.
About the role
- Technical support intern assisting clients with issues and managing requirements for CRG Solutions. Focused on systems engineering students, providing support in an ITIL environment.
Responsibilities
- Responder a las consultas de los clientes por teléfono, correo electrónico o chat de manera oportuna y profesional
- Ayudar a los clientes con problemas técnicos, escalando a los miembros superiores del equipo cuando sea necesario
- Educar a los clientes sobre las características y funcionalidades del producto
- Documentar las interacciones con los clientes y las soluciones técnicas en el sistema CRM
- Colaborar con los equipos internos para mejorar la experiencia general del cliente
- Mantenerse actualizado sobre el conocimiento del producto y las habilidades técnicas a través de la capacitación y el autoaprendizaje.
Requirements
- Actualmente cursando un título profesional en ingeniería de Sistemas, Telecomunicaciones, Electrónica y/o afines
- Gran interés en la tecnología y en la prestación de soporte técnico
- Excelentes habilidades de comunicación, tanto escrita como verbal
- Capacidad para realizar múltiples tareas y priorizar en un entorno de ritmo rápido
- Fuertes habilidades de resolución de problemas y atención al detalle
- Comprensión básica de los conceptos de redes y técnicas de resolución de problemas.
Benefits
- Apoyo técnico de primera línea
- Seguimiento de requerimientos
- Oportunidades de desarrollo profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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