Hybrid UX Researcher, Mid-level

at credsystem

• Job title: UX Researcher, Mid-level
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Barueri, Brazil

About the role

• UX Researcher at Credsystem focusing on planning and analyzing user research. Collaborating with Product Managers, Designers, and stakeholders to generate actionable insights.

Responsibilities

• Plan, conduct, and analyze user research and usability tests (exploratory, evaluative, and continuous);
• Define appropriate methodological approaches for each problem (e.g., interviews, usability testing, surveys, etc.);
• Generate clear, actionable insights to support product decisions;
• Collaborate with Product Managers, Product Designers, and stakeholders;
• Support prioritization of opportunities based on evidence;
• Structure and maintain research repositories and user knowledge bases;
• Contribute to the creation of personas, customer journeys, and experience maps;

Requirements

• Bachelor's degree (completed);
• Extensive prior experience as a UX Researcher, Product Researcher, or in similar roles;
• Experience conducting end-to-end qualitative and quantitative research;
• Familiarity with product metrics and data analysis;
• Experience working with Product, Design, and Technology teams;
• Participation in digital projects (apps, web platforms, digital services);
• Ability to translate data into practical product recommendations;
• Extensive experience in technology companies, fintechs, banks, or large-scale digital products;
• Experience with experimentation (A/B testing);
• Extensive experience with Research Ops;

Benefits

• Meal and food vouchers;
• Health insurance (for you and your dependents);
• Dental insurance (for you and your dependents);
• Two monthly sessions with a psychologist (free of charge);
• Two monthly sessions with a nutritionist (covered by Credsystem);
• Gympass (for your health and well-being);
• Wellness time (weekly massage sessions to help you relax);
• Life insurance;
• Variable compensation, according to role and achievement of goals;
• Tuition discounts at partner universities (to advance your career);
• Partnerships with language schools (to develop and improve a second language);
• Birthday day off;
• Payroll-deductible loans;
• Commuting options: transportation voucher, company shuttle, or parking;
• Childcare assistance;
• Sesc benefits (access to SESC services and facilities);