Product Specialist in pre-sales at CreditorWatch, leading customer engagement from discovery to implementation. Focus on SaaS solutions for financial risk management in a hybrid role.
Responsibilities
Lead pre-sales discovery to understand customer requirements and shape solution scope
Create clear and accurate Project Initiation Documents (PIDs)
Guide customers through implementation, configuration, training and go-live
Ensure customer needs align with existing product functionality and manage escalations
Act as the key product expert for ApplyEasy, Collect, PPSR and related solutions
Collaborate closely with Sales to support deal progression and smooth handover
Requirements
3–4 years’ experience configuring or selling SaaS solutions
Understanding of digital credit applications and the end-to-end credit onboarding process
Organised and detail-driven
Excellent documentation skills
Benefits
Fitness First Platinum gym membership
Barista-made coffee, breakfast, snacks, lunches and drinks
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