Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
About the role
- Customer Service Representative supporting customers in multiple channels. Working at a hybrid model for a foot health leader based in Barcelona.
Responsibilities
- Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
- Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
- Start Date: March 2026.
- Hours: Full-Time 39 hours/week.
- Work Schedule: Monday to Friday between 9:00 am & 6:00 pm.
- Salary: €18.095 gross per year.
- Holidays: 24 calendar days.
- Work Model: Hybrid.
- Training: 1 week of training from Monday to Friday - 9:00 am to 6:00 pm.
- Office Location: Barcelona (La Sagrera).
- Career Growth: Ongoing training and development.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Senior Customer Support Specialist delivering expert guidance for Clio's accounting products and resolving customer challenges. Collaborating with cross - functional teams to enhance service delivery and customer satisfaction.
Product Support Specialist providing clinical support and training on robotic arm applications for surgeons. Delivering equipment guidance and building relationships in surgical teams.
Product Support Specialist providing support for Stryker products associated with joint replacement procedures. Servicing and training in theatre environments across the Bristol, Bath, Yeovil & Swindon team.
Customer Service & Shipping Documentation Specialist at PIL in Bogotá, Colombia. Responsible for contracts and providing shipping documentation and customer support in the logistics sector.
Provide Tier 2 support for customers, troubleshooting and resolving data - related issues in SaaS supply chain applications. Collaborate with engineering teams for software enhancements.
Customer Service Representative II for TekniPlex handling client orders and inquiries in a hybrid role. Collaborating across teams within a global manufacturing context to ensure customer satisfaction.
Customer Service Agent assisting with cargo operations. Responsible for customer service, documentation, and communication for import operations.
Customer Experience Associate engaging with customers to process transactions and recommend banking solutions effectively. Joining TD Canada Trust for delivering excellent customer experiences across services.
Technology Support Specialist providing IT support for Latham & Watkins in Houston. Responsible for desktop and remote computing issue resolution and mobility offering delivery.