Hybrid Publishing Operations Manager

at American Counseling Association

• Job title: Publishing Operations Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $85,000 - $90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Alexandria, United States

About the role

• Publishing Operations Manager managing the day-to-day execution of ACA’s book publishing program. Ensuring accuracy, consistency, and follow-through across multiple concurrent projects in a nonprofit setting.

Responsibilities

• Manage multiple, overlapping book projects simultaneously, from manuscript handoff through final publication in print and digital formats, ensuring accuracy, consistency and on-time delivery across all stages of production.
• Maintain a comprehensive working knowledge of all active and forthcoming publications to support continuity, issue resolution and informed decision-making.
• Maintain and continuously improve Monday.com project management boards, ensuring they accurately reflect current priorities, deadlines, dependencies and ownership.
• Ensure strict adherence to established workflows, schedules and document management practices across the Publications team and freelancers to ensure editorial quality and alignment with ACA’s style and standards.
• Organize and manage the team’s shared document library, ensuring easy access to current production materials, final files, reprint-ready assets and translation materials.
• Lead logistics and planning for the ACA Conference Bookstore, including inventory coordination, shipment scheduling and on-site execution.
• Serve as the lead liaison to ACA’s print and eBook distribution vendors, working within vendor systems such as Ingram CoreSource and iPage to manage inventory, metadata, fulfillment and order processing.
• Ensure a high level of accuracy in all vendor-facing data, communications and transactions.
• Partner with the Marketing and Communications team to ensure timely, accurate, and engaging promotion of ACA books.
• Provide regular analysis of sales data and trends to support strategic decision-making by the Director of Publications.

Requirements

• Minimum of 7 years of progressively responsible experience managing editorial and production workflows for a portfolio of publications, preferably in a scholarly, academic, nonprofit or mission-driven publishing environment.
• Demonstrated success managing multiple complex projects simultaneously, with a strong record of meeting deadlines and maintaining accuracy in high-volume, detail-driven work.
• Exceptional attention to detail, with the ability to identify errors, inconsistencies, and gaps in data, schedules, metadata, and documentation.
• Proven excellence in project management, including the ability to enforce workflows and ensure accountability across team members and external partners.
• Strong working knowledge of editorial, design, and production processes, with the ability to apply house style guidelines and editorial standards consistently.
• Advanced proficiency in Microsoft Word and Excel, including the ability to work confidently with spreadsheets for tracking, reporting, and analysis; proficiency with the full Microsoft Office suite and Adobe Acrobat Pro.
• Experience working with publishing, distribution, or fulfillment systems (e.g., Ingram CoreSource, iPage, or comparable platforms) preferred but not required.
• Ability to work effectively with colleagues and partners who have diverse communication styles, priorities, and areas of expertise, adjusting approach as needed to achieve shared goals.
• Strong analytical and problem-solving skills, including the ability to interpret operational and sales data to support strategic decision-making.
• Excellent written and verbal communication skills, with a professional, service-oriented approach to internal and external stakeholders.
• Demonstrated ability to manage vendor relationships and collaborate with finance and operations teams on invoicing, reconciliation, and reporting.
• Proactive, organized, and solutions-oriented, with a commitment to continuous improvement, inclusive practices, and operational excellence.

Benefits

• Flexible work arrangements
• Professional development