Sr People Systems Analyst optimizing ServiceNow HR platforms supporting employee engagement for QVC. Collaborating across teams to deliver seamless digital experiences and enhance communication.
About the role
- ServiceNow Developer responsible for administration, development, and technical support of ServiceNow platform. Collaborating with stakeholders and integrating applications with third-party systems.
Responsibilities
- Administration, development, documentation, and technical support of the ServiceNow platform.
- Provide software configuration including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting and third-party software integrations.
- Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Agile, IRM, SecOps and Release Management modules within ServiceNow platform.
- Review and refine designs for usability, reviews testing scenarios and refining test cases, to ensure applications quality
- Integrate ServiceNow application(s) with third party systems/applications via APIs
- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
- Develop, design and roll out new application modules, workflows and catalog requests, and recommend solutions that deliver customer value
- Manage upgrades and ensure backward compatibility of customizations and integrations
- Interacts with stakeholders from across the business
- Implement technology specific best practices and standards.
Requirements
- Minimum 7 years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more)
- Three of the following ServiceNow certifications are required:
- CAD (Certified Application Developer)
- CIS (Certified Implementation Specialist)
- Micro-Certification Flow Designer
- CSA (Certified System Administrator)
- CTA (Certified Technical Architect)
- Preferred experience in one or more of the following: JavaScript, REST APIs, C#, git, Azure DevOps.
- Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
- Experience working in Agile/Scrum environments, supporting backlog management, sprint execution, and continuous improvement
- Excellent problem-solving skills
- Experience and knowledge of sustainment lifecycle management activities for programs and project operations.
- Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems. Focused on implementing systems and maintaining enhancements for client needs in Romania.
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems in Romania. Role involves designing and supporting ServiceNow systems with a multicultural team.
ServiceNow SPM Analyst enhancing portfolio planning and reporting for a major energy network programme. Driving adoption and optimizing insights through ServiceNow and Power BI tools.
ServiceNow Architect designing advanced solutions for workflows and integrations at TD. Leading efforts in automation and platform evolution to meet business objectives.
ServiceNow Business Process Champion ensuring the platform solves business problems. Leading collaboration between ServiceNow technical teams and business stakeholders in TD.
Senior Business Analyst managing ServiceNow platform administration for a Canadian IT solutions company. Collaborating with clients to implement business technology solutions.
Solution Architect leading end - to - end migration of IT service management platform to ServiceNow at Datacom. Responsible for defining architecture, driving migration strategy, and working with cross - functional teams.
ServiceNow Platform Engineer providing technical and consultative support for complex technical matters. Involves analyzing, designing, and developing systems using ServiceNow platform.
ServiceNow Architect responsible for platform ownership and technical administration at Datasite. Leading enhancements, integrations, and governance in a hybrid environment.