Expert Analyst supporting decarbonization strategy and policy initiatives at PG&E. Collaborating with internal teams and external stakeholders to align on energy transition goals.
About the role
- Client Relationship Analyst engaged in managing customer experiences and collaborating with various internal teams at Tenda. Responsible for issue resolution and customer satisfaction metrics oversight.
Responsibilities
- Continuous interaction with various departments to improve the customer experience (issue resolution);
- Monitoring performance against targets for delivered keys and NPS. Weekly tracking of results and activity KPIs;
- Management of materials included in the customer kit (manual, terms, keys);
- Management of keys received for handovers;
- Onboarding of the condominium manager (syndic);
- Site visits to construction projects to enable client inspections;
- Crisis prevention management;
- Preparation of photographic reports and summaries of project status for management reporting;
- Handling complaints received via Reclame Aqui, Procon, Ombudsman, and Legal.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Communications, or related fields;
- Excellent verbal and written communication skills;
- Experience with presentations and leading workshops or trainings;
- Ability to work in a team and collaborate across departments;
- Proactivity and strong organizational skills.
Benefits
- Meal allowance and food allowance (iFood Benefícios)
- Transportation voucher – transport card or fuel allowance (iFood Benefícios)
- AleaPrev
- Health plan – primary member pays no monthly fee, only copayments per use
- Dental plan – optional
- Life insurance
- Wellhub
- Dr. Alper – free consultations with specialists in various areas
- Pregnancy program and extended maternity leave
- Pharmacy partnership/discount program
- Hybrid work arrangement – 2 days per week remote
- Flexible hours
- Birthday day off
- Alo Viva Bem – exclusive employee support channel
- Education platform
- Childcare assistance for mothers
- Extended paternity leave
- Discount on Tenda apartments
- Discount on Alea houses
- Discount on Cinemark tickets
- Christmas voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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