Business Analyst role focusing on product development in an Agile environment at Codafication. Collaborating with teams to gather requirements and improve product offerings.
About the role
- Technical Business Analyst at ConnectWise collaborating with product owners to gather requirements and assist in project definition. Analyzing systems, documenting processes, and ensuring business needs are met.
Responsibilities
- The Technical Business Analyst will work with product owners and requesters to gather requirements.
- Validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests.
- Review, analyze and evaluate the systems and user needs.
- Produce documentation of both current and new processes as well as system flow diagrams.
- Work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
- Provides support to cross functional team(s), with a high attention to detail.
- Researches, analyzes, and documents findings.
- Document and distribute new or revised processes and procedures that result from project efforts.
- Analyze business problems and recommends solutions.
- Write user stories with detailed acceptance criteria.
- Create and implement solution design that will meet the needs of the business.
- Create and implement project plans when applicable.
- Test the design, manage QA and UAT, verify solutions.
- Write up and keep detailed records of initiatives.
- Perform System demo, participate in user acceptance testing, and conduct user training.
- Facilitate user acceptance and sign off.
Requirements
- Bachelor’s degree in related field or equivalent business experience.
- 2+ years of related experience.
- 2+ years of experience working with the Salesforce Platform.
- Experience with Agile/Scrum methodologies.
- Salesforce Business Analyst Certification.
- Preferred: Experience in Finance or Marketing.
- Ability to work independently on projects and processes with general supervision.
- Ability to situationally adapt and understand new technology/processes.
- Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences.
- Must be detail oriented, strong analytical, people and documentation skills.
- Well-versed in both Agile and waterfall methodologies, as well as SCRUM.
- Problem-solving abilities and the ability to meet reasonable deadlines.
- Strong team player with the ability to build positive and collaborative relationships within the organization.
- Familiar with relational database concepts, and client-server concepts.
- Financial Analysis and Familiarity with Financial terms.
- Willingness to call or speak with customers directly.
- Familiarity with SharePoint, Smartsheet, and Jira.
Benefits
- ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment.
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