Order to Cash Analyst managing end-to-end Order to Cash processes for a leading service organization. Ensuring service delivery and compliance with internal policies.
Responsibilities
Ensures management of the end-to-end Order to Cash process.
Breaks down sub-processes from a transaction management perspective.
Manages individual elements of the sub-process from a service delivery perspective.
Assists first-level people managers in goal setting, periodic process reviews, and performance reviews of team members.
Sends updates and gains approvals from stakeholders on process documents.
Owns the creation and publication of SLAs and KPIs for the sub-process and improvements.
Understands, applies, and interprets team policies.
Focuses on quality and continuous process improvement ideas.
Provides new team member training and refresher training.
Maintains first level ownership and updating of error data bank and provides inputs for corrective action.
Performs other duties as assigned.
Complies with all policies and standards.
Requirements
Requires knowledge and experience in specific field.
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