IT Operations Analyst monitoring and maintaining IT systems and services to ensure stability and security. Investigating issues and coordinating with internal teams for effective operations.
Responsibilities
Monitoring, maintaining, and improving the performance of IT systems and services.
Ensuring stability, availability, and security of applications, servers, networks, and infrastructure.
Investigating issues and coordinating with internal teams and vendors.
Managing and coordinating incident tickets.
Assisting in reviewing and coordinating security vulnerabilities.
Configuration management and system scripting (BASH).
Participate in planning and daily meetings.
Requirements
Requires relevant expertise in Data center support and configuration management.
Performs technical-based activities.
Knowledge and experience in Data center maintenance.
Managing tickets and coordinating with infrastructure teams.
Comply with existing procedures or create new ones to solve routine or standard problems.
Provides informal guidance to new team members.
Documentation of procedures and technical info for operations and maintenance of systems.
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