Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
CM
Hybrid Customer/Technical Support Representative
Posted last month
About the role
- Premium Support Rep at Concord Technologies assisting healthcare customers with document exchange solutions. Focused on customer service and support using AI-driven technology in a hybrid work environment.
Responsibilities
- Focus of position is assisting customers using NEXTSTEP and Concord’s secure document exchange solutions, leveraging AI to help healthcare customers to manage healthcare workflow processes.
- Provide customer support via trouble-ticketing system and live calls (phone or Microsoft Teams).
- Attend and participate in daily meetings.
- Escalate requests to next tier when necessary.
- 100% dedicated to providing customers with a superior support experience.
Requirements
- Prior customer service and/or technical support experience.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills with the ability to interact professionally with both customers and coworkers across different functional groups.
- Ability to independently multi-task, prioritize and resolve urgent issues, be process-oriented, and have a high attention to detail.
- Working knowledge with Windows, Microsoft Office, and basic understanding of cloud/virtualization technology.
- Previous experience with Microsoft Azure, document management or healthcare IT is a plus.
Benefits
- 401K plan w/ 6% company match (vests immediately)
- Flex-Time off + sick time
- 10 company holidays
- Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost).
- For employees + dependents, Concord covers 60% of premiums.
- Voluntary insurance options: Pet insurance, Employee Life and AD&D, Spousal Life and AD&D, Child Life and AD&D
- Paid Parental Leave program
- Free unlimited ORCA card (Seattle area residents)
- Employee Rewards and Recognition through NectarHR
- Unlimited access to Udemy for Business
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.
Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.
Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
Remote Support Engineer providing technical support to field engineers on Rockwell Automation products. Troubleshooting issues and collaborating with various teams to ensure customer satisfaction.
APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
Deposit Operations Support Analyst responsible for managing legal requests and providing customer support. Handling various operational tasks to ensure compliance and customer satisfaction within the bank.