Associate Director leading innovation initiatives for LGBTQ+ health at Penn. Overseeing project execution and sustainability strategies to improve health outcomes.
About the role
- US Commercial Director responsible for revenue growth and customer relationships in aviation and defense sectors. Leading business development and account management for Comply365's SaaS solutions.
Responsibilities
- Own ARR growth and retention targets for Portfolio of Customers
- Own the Business Development and Financial Performance of client
- Proactively generate opportunities within Accounts through targeted Lead Generation
- Set and Agree Strategic Priorities and Account Goals for clients
- Act as a Trusted Advisor and understand the strategy and priorities of clients
- Personally own and be accountable for a Portfolio of clients in the US
- Lead Sales Pursuits with Customers, including internal co-ordination and RFP responses
- Own the Business Development and Financial Performance of these clients
- Own the Contract Renewal process for these Customers including negotiating contracts
- Drive new business growth through greater Customer Advocacy and reference-ability
- Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction
- Relationship Mapping: Maintain senior level relationships across all functions of clients
- Internal stakeholder management within C365 teams to achieve customer goals
- Domestic and some International Travel to maintain customer and internal relationships
- Work closely with operational and product teams to help co-ordinate solutions
- Capture, Review and improve on client interaction through setting KPI’s and account reviews
- Act as a point of escalation for the Customer for issues or feedback
Requirements
- 5 years’ experience in Complex, B2B SaaS Account Management
- Previous experience working in the Aviation industry is preferred
- Experience with Account Mgt Principles: Key Acct Mgt, Acct Planning, Relationship Mapping
- Experience of leading Sales Processes including a grasp of Sales Methodologiesg. MEDDIC
- Commercially minded with strong business acumen, supported by analytical skills
- Detail oriented, driven, able to prioritise efficiently and take initiative
- Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams
- At ease working in a fast-paced international environment with different cultures
- Willingness to travel and work extended hours to meet deadlines (when applicable)
- Strong empathy for customer challenges and a passion for travel and technology
- Proven ability to work in a fast-paced global environment
- Excellent verbal and written communication
- Strong presentation skills and ability to effectively communicate technological solutions
- Educated to a diploma/degree level
- Preferable to speak Spanish confidently in a professional work setting (e.g. calls, emails, or meetings)
Benefits
- Flexible work environment
- Unlimited PTO
- Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
- Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
- 401(k) plan with company match
- Ample learning and development opportunities
- Employee referral bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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