IT Support Services Agent providing first - line technical support for internal users at QinetiQ in Farnborough. Responsible for troubleshooting incidents and managing IT service requests in a dynamic environment.
About the role
- Senior IT Specialist managing and optimizing Colville's IT environment across multiple locations. Building and evolving a company-wide IT and cybersecurity program in a fast-paced environment.
Responsibilities
- Managing user accounts and access to system resources including Microsoft, Oracle, SAGE, Eagle POS, and Epicor systems
- Supporting and maintaining operating systems and core application environments
- Installing, maintaining, and optimizing servers, backups, switches, access points, and firewalls
- Managing hardware and software licensing needs and ensuring compliance
- Providing help desk support as needed and rapidly triaging user issues
- Monitoring and maintaining enterprise systems across network, endpoint, and cloud environments
- Identifying, investigating, and responding to cybersecurity threats using tools such as SIEM, EDR/XDR, NAC, and IDPS
- Applying and coordinating security patches while minimizing operational impact
- Supporting backup, recovery, and disaster recovery planning
- Troubleshooting and maintaining network infrastructure including firewalls and VPNs
- Managing and supporting networked storage systems
- Collaborating with vendors and internal teams to support operational needs
- Assisting in evaluating and implementing new technologies to improve system performance and security
- Traveling occasionally to Colville locations including Anchorage, Fairbanks, Prudhoe Bay, and Valdez
Requirements
- 5 plus years of senior level systems administration experience solving complex technical challenges
- Strong experience with virtual environments and cloud infrastructure
- Hands-on experience with Windows based environments, Epicor, and Oracle systems
- Familiarity with infrastructure hardware such as servers, UPS systems, and Fortinet devices
- Working knowledge of network hardware, protocols, and configuration
- Experience managing and troubleshooting storage systems
- Strong ability to analyze problems and implement effective solutions aligned with best practices
- Experience supporting enterprise IT environments and diverse user groups
- Excellent communication skills with the ability to work across teams and locations
- Strong organizational skills and ability to manage multiple priorities
- Experience with scripting, version control, and backup of technical work products
- Ability to work independently and take initiative in a fast-paced environment
- A professional, team oriented approach with a focus on reliability and accountability
Benefits
- medical, dental, and vision coverage
- a generous employer HSA contribution
- company profit sharing
- a competitive 401(k) retirement match
- access to disability and life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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