Customer Manager role focused on client relationships for construction system supplier. Driving solutions and collaboration with technical teams for long - term partnerships.
About the role
- Associate Manager overseeing the Client Platform Engineering team at Coinbase. Building and scaling endpoint management systems for a global financial system.
Responsibilities
- Lead and mentor a team of highly talented engineers on a team combines traditional operations responsibilities and active contributions to the development and deployment of cloud-native endpoint management systems, fostering a DevOps culture that emphasizes collaboration and automation
- Partner across Coinbase to oversee execution of a long-term strategy to meet our security, reliability, and scaling goals including the design, implementation, and maintenance of performant, reliable, and secure system architectures
- Develop team members to have a positive impact on the organization and support their career growth
- Own operational excellence, documentation, delivery, and health across system lifecycle
- Facilitate incident response, conduct root cause analysis, and blameless retrospectives
- Define metrics and bolster monitoring/observability across endpoint management systems
- Work closely with our talent organization to identify and recruit exceptional engineers who align with Coinbase culture tenets
- Raise the bar on AI usage across the team to deliver impacts
Requirements
- 5+ years of experience building, iterating upon, and maintaining endpoint management systems
- 5+ years of experience with cloud infrastructure and application development
- Deep domain-knowledge managing client platforms at scale including MacOS, Windows, VDI, ChromeOS, iOS, and Android
- Demonstrated success developing and implementing prominent endpoint management tooling: JAMF, FleetDM, Intune, Munki, SaltStack, AutoPkg, Google Workspace, Santa, etc.
- Experience managing CI/CD workflows, automation frameworks, and managing modern open source tooling such as: Terraform, Ansible, Kubernetes, Docker
- Fluency in a modern programming language (Golang, Python, etc.)
- Strong experience using and managing AWS, GCP, Azure, or other cloud environment with IaC
- Ability to balance leadership with hands-on delivery including writing/reviewing code, technical documentation, and participating in on-call rotations
- Experience work with multiple AI tools to deliver business value
- Clear communication—demonstrate ability to explain technical concepts simply
- Self starter—possess a continuous learning mindset
- Demonstrate critical thinking under pressure
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
Benefits
- Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
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