Senior IT Operations Manager at Savvy overseeing internal IT systems and onboarding staff. Leading IT processes and providing technical support in a fast - paced fintech environment.
About the role
- Client Operations Executive supporting the setup and delivery of client campaigns for Giftcloud. Working within a global team to ensure client satisfaction and efficient operations.
Responsibilities
- Support the Account team to manage and deliver the Giftcloud service.
- Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.
- Create and process orders for clients - including handling large volumes of data.
- Liaise with clients over email, the phone and occasionally face to face.
- Support the customer care team with escalations and refunds while championing best practice in customer service.
- Implement and advise on new customer care processes and improvements to existing processes based on client or customer feedback.
- Onboard new content and audit existing content to ensure accuracy and good customer experience.
- Liaise with gift card providers via email
- Use Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required.
- General administration across all the Giftcloud Platforms
- Meet all agreed performance objectives, including areas for personal development
- Assisting with ad-hoc tasks and supporting with company projects as required
Requirements
- Excellent verbal and written communication skills
- Highly organised with exceptional attention to detail
- Ability to manipulate raw data for use in analysis and campaign delivery
- Proficient user of MS Office and Google Docs
- Works accurately and meets deadlines in a fast-paced environment
- Determined, with an ability to overcome any obstacles presented in a fast paced business
- Remains calm under pressure and exerts a positive influence
- Professional, confident, self-motivated and enthusiastic
- Desire for continuous personal improvement
- Strong problem-solving skills.
- Team player with a proactive and professional attitude
Benefits
- Competitive salary and benefits package
- Workplace pension
- Opportunities for professional growth and career advancement
- A vibrant, inclusive, and collaborative work environment
- Regular team events and social activities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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