Senior BP&A Analyst supporting VCO’s regional optimization data and planning initiatives by ensuring data integrity and advancing analytical capabilities. Collaborating with stakeholders to drive process improvements and enhance decision - making capabilities.
About the role
- Analyst managing user experience and IT operations at Coca-Cola FEMSA. Overseeing technology partnerships and infrastructure needs for business demands.
Responsibilities
- Oversee execution of activities by contracts and technology partners focused on User Experience, ensuring that contracted service, resolution, and monitoring levels are being met.
- Participate in the delivery of technology upgrade projects and identify infrastructure requirements to support business demands.
- Serve as the Technology focal point for all technology matters at FEMSA units within the assigned region, and provide Level 3 support for high-impact incidents following Crisis Management best practices and ITIL processes.
- Analyze performance indicators for contracts and managed environments, and manage the lifecycle of service contracts and infrastructure licensing.
- Continuously pursue optimization, technological updates, and modernization of IT environments and tools used by FEMSA employees — including processes, procedures, controls, and metrics — to simplify use of these resources and minimize incidents or service interruptions.
- Continually seek improvements in processes, procedures, controls, and metrics to simplify IT environment management and reduce the occurrence of incidents or service interruptions.
Requirements
- Education: Bachelor's degree (completed)
- Desired experience: 5 years providing IT support for complex operations
- Technical knowledge: ITIL processes, cost management, Microsoft O365 solutions, videoconferencing solutions, general PC/microcomputer support, basic infrastructure concepts
- Languages: Intermediate English and Spanish
Benefits
- Performance-based bonus (PPR)
- On-site gym
- Birthday day off
- Health insurance
- Optional dental plan (enrollment-based, per employee choice)
- Group life insurance
- On-site cafeteria / meal voucher
- Food allowance (meal card)
- Employee purchase program at company pricing
- Pharmacy credit with payroll repayment
- Employee credit cooperative
- School kit: provided at the start of the school year for dependents
- Birthday kit
- Christmas kit
- Toy allowance: provided in October for dependents
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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