Professional Services Consultant working with clients remotely and onsite in Saudi Arabia. Focusing on the implementation of firewall and other enhanced security products while optimizing and operating these services.
About the role
- Workforce Management Senior Consultant leading forecasting and staffing strategy for multi-skilled operations. Enhancing customer experience outcomes and enabling operational excellence.
Responsibilities
- Build and enhance dashboards and reporting that drive clarity around staffing needs, trends, variances, and performance.
- Translate complex data into clear insights and recommendations for leaders and stakeholders.
- Maintain/Enhance staffing models (Forecasting/Capacity) and resource optimization strategies across multi‑channel, multi‑skill environments.
- Support workforce redesign initiatives including staffing mix optimization, skill‑based routing, and future‑state operating models.
- Lead end‑to‑end consulting engagements including scope definition, delivery, and execution.
- Present findings, communicate risks, and provide guidance to leaders at all levels.
- Recommend and implement enhancements related to WFM tools, routing logic, analytics platforms, and workforce processes.
- Identify automation opportunities to streamline forecasting, scheduling, and reporting practices.
- Support the rollout of new systems, ensuring adoption and effective change management.
Requirements
- 5+ years of Workforce Management experience in service delivery, insurance operations
- Strong expertise in forecasting, capacity planning, staffing modeling, and WFM technology.
- Exceptional analytical skills with the ability to interpret large data sets and build compelling data stories.
- Proficiency with tools such as Excel, Power BI/Tableau, WFM platforms
- Demonstrated experience leading projects, influencing cross‑functional teams, and delivering measurable outcomes.
- Strong communication skills with the ability to present confidently to senior leaders.
- Bachelor’s degree or equivalent experience.
Benefits
- Comprehensive and competitive benefits package
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Junior Consultant in E - Retail supporting clients to enhance product visibility and online sales. Collaborating on e - retail media campaigns and daily client management.
Junior Social Consultant role at Havas Media, focusing on social media strategies and campaign optimization.
Assistant Consultant(e) Performance role at Havas Market, supporting digital campaign creation and analysis. Collaborating with experts to enhance performance across client investments.
Junior Media Expert at Havas Play supporting media strategies, negotiations, and campaign tracking. Collaborating on multi - channel campaigns across digital, TV, and press.
ERP Consultant (Business Central) at a company developing web data gathering solutions for Fortune 500 companies. Shape and optimize ERP systems while collaborating with finance and operations teams.
Site Engineer managing engineering projects at Aurecon and interacting with clients and specialists. Facilitating project delivery and enhancing engineering practices.
Senior Process Optimization Consultant leading strategic initiatives in operational excellence for Employee Benefits Operations at The Hartford, collaborating to enhance customer and employee experiences.
Leasing Consultant managing property tours and supporting resident services at Cushman & Wakefield. Generating interest and maintaining high occupancy while providing exceptional customer service.
Junior Media Expert participating in media strategy and negotiation tasks for Havas Play on client projects. Collaborating with internal teams to optimize media planning and campaign tracking.