Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Billing & Collections Analyst managing a variety of billing activities and delivering excellent customer satisfaction. Requires a bachelor's degree and two years of experience in complex billing or insurance fields.
Responsibilities
- Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.
- Provides desk level training of peers.
- Assists with creation and updates of team procedures/training documents.
- Assists with billing projects providing requirements/testing for successful deployment.
- Analyzes data integrity to resolve reconciliation issues.
- Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.
- Conducts program analysis and investigates financial data to comply with established procedures and policies.
Requirements
- Bachelor's degree in accounting or finance or equivalent work experience.
- Typically, a minimum of two years of experience in complex billing or insurance fields.
- Knowledge of departmental and P&C billing, collection and accounting practices.
- Understanding of concepts, customer benefits, impact of procedural execution of all forms of loss sensitive insurance programs and applications.
- Knowledge of billing, accounting, collections and processing systems and their applications.
- Good analytical and problem solving skills.
- Good organizational skills with the ability to manage multiple projects.
- Ability to work independently.
- Ability to exercise independent judgment and make sound business decisions effectively.
- Knowledge of Microsoft Office Suite as well as other business-related software.
Benefits
- Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
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