Billing Manager at QBE supporting financial operations and leading billing and collections processes. Responsibilities include monitoring delinquent accounts and managing budgeted resources.
About the role
- E-Billing Analyst managing client electronic billing processes at Clyde & Co. Collaborating with billing team and supporting implementation of electronic billing systems.
Responsibilities
- Assist with the management of electronic billing for the North America region.
- Research and collect information and documentation to facilitate setup of new clients in the designated E-Billing software and vendor sites.
- Collaborate with the billing team to ensure timely submission of invoices or resubmission of corrected invoices.
- Act as a primary support and back up for the E-Billing Manager and Working Capital Controller.
- Coordinate all aspects of e-billing for assigned attorneys.
- Implement clients on applicable electronic billing systems.
- Communicate to appropriate Firm personnel the timeline for implementation and specific electronic billing system requirements.
- Assist billing team with submitting monthly e-invoices to clients.
- Act as a liaison between billing/collections team, billing attorneys, secretarial staff and clients regarding e-billing.
- Manage the electronic invoice submission process and track the status of electronic invoices from submission to acceptance.
- Identify, research, and troubleshoot rejected invoices and other issues.
- Interact with various groups to expedite the acceptance of electronic invoices.
- Responsible for monitoring new timekeepers and working closely with rates team to determine the correct rates for those new timekeepers.
- Coordinate resubmission of invoices with billing team, billing attorneys, secretaries and client representatives.
Requirements
- Bachelor's degree or higher, and/or related job experience, required.
- 3+ years of e-billing experience
- Service-oriented and self-motivated individual who consistently performs with a high sense of urgency and pride in product.
- Superior detail-oriented proofreading skills.
- Extensive experience with billing software, preferably Elite 3E.
- Extensive knowledge of e-billing platforms such as E-Billing Hub Tymetrix, Serengeti, Legal-X, etc, and processes with multiple workflows is desirable.
- Some experience working with London Markets, Insurance Groups and 3rd Party Payers (preferable, but not critical).
- Demonstrated understanding of complex billing and rate arrangements.
- Familiarity with multi payors (preferable)
- Advanced proficiency with Microsoft Excel and Microsoft Office products.
- Working knowledge of LEDES and XML electronic files
- Excellent written and verbal communication and interpersonal skills, and an ability to establish and maintain relationships with partners, attorneys, finance staff, clients, brokers and other third-party vendors.
- Additional fluency in the French language is welcomed.
Benefits
- medical, dental, and vision insurance
- 401K Safe Harbor contribution
- Life/AD&D Disability
- Flexible Spending Account
- Supplemental Medical Accident Insurance
- Supplemental Critical Illness Insurance
- Employee Assistance Program
- Pet Insurance
- Commuter Benefits
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