Scientific Implementation Manager at Uncountable utilizing scientific expertise for business development and product enhancement. Leading implementation processes and improving customer engagement through data - driven insights.
About the role
- Customer Implementation Manager at CloudShare managing end-to-end implementation of SaaS solutions for Fortune 500 companies. Collaborating cross-functionally to drive customer adoption and satisfaction.
Responsibilities
- Lead end-to-end implementation projects for new customers: kick-off, project planning, resource coordination, milestones, risk identification/mitigation, go-live readiness.
- Translate customer business objectives, environment needs and workflows into a configuration of the CloudShare platform (labs, sandbox templates, integrations, usage policies, analytics).
- Deliver customer onboarding: environment provisioning, template setup, network & VM configuration, roles/permissions, usage controls, analytics setup.
- Provide training (both virtual and possibly on-site) to customer admins, trainers and end-users: how to create, clone and manage virtual labs; best-practice usage; adoption techniques.
- Drive customer adoption and value: monitor usage metrics, user engagement, provide proactive recommendations for optimisation and best practices.
- Serve as primary internal advocate for the customer during implementation: communicate status, escalate issues, ensure alignment with product, support and engineering teams.
- Document implementation plans, customer requirements, project status, training materials, and post-go-live check-in outcomes.
- Capture customer feedback on the platform and implementation experience; collaborate with Product and Engineering to refine the onboarding process and product features.
- Manage multiple concurrent projects/customers and adapt processes for scale and repeatability.
- Ensure client satisfaction and help the customer transition cleanly into the ongoing Customer Success / Account Management phase.
Requirements
- Bachelor’s degree in a relevant field (Business, IT, Computer Science) or equivalent experience.
- 5+ years of hands-on experience in SaaS implementation, onboarding, or customer-facing technical roles.
- Solid understanding of cloud-based infrastructure (virtual machines, networking etc…). Familiarity with virtual lab/training platforms is a strong plus.
- Excellent project management and organisational skills: able to define project plans, track milestones, manage risks and deliver on time.
- Exceptional communication skills (verbal and written), able to engage with both technical and non-technical stakeholders, and convey complex concepts.
- Strong customer-centric mindset with high empathy, ability to build trust and drive adoption.
- Comfortable delivering training to groups of varied experience levels.
- Analytical mindset: able to interpret usage/adoption metrics, provide insights, and actionable recommendations.
- Experience working cross-functionally with Sales, Product, Support, and Engineers.
- Ability to manage multiple implementations simultaneously while maintaining high quality.
- Flexibility and adaptability: comfortable with changing priorities and customer needs in a fast-paced environment.
Benefits
- Medical, Dental, Vision benefits
- 401K
- Flexible PTO
- 13 Paid Holidays
- Hybrid work with a modern downtown Denver location
- Onsite Gym, Starbucks, Parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
SME Cross Domain Implementation Engineer Lead working with Department of War to enhance data and analytics capabilities across DoD. Designing secure data transfer solutions and leading technical teams for mission - critical projects.
Implementation Manager overseeing onboarding lifecycle for SMB waste haulers at CurbWaste. Managing customer relationships, data migrations, and cross - functional coordination throughout the process.
Customer Engineer managing post - sales technical relationships maintaining AI workloads for customers. Collaborating with teams to resolve issues and enhance product performance for enterprise clients.
Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
Implementation Engineer translating global packaging regulations into machine - readable assessment logic for sustainability. Collaborating with a skilled team in a GreenTech startup.
Implementation Specialist onboarding clients during initial implementation of Axxess products and services. Collaborating with teams to ensure smooth client transitions at Axxess.
Client Implementation Manager leading complex financial services technology projects for State Street. Overseeing implementation programmes and collaborating with cross - divisional teams in London.
Implementation Consultant for Next Generation, Inc. supporting Ceridian DayForce deployments across clients. Responsible for managing the implementation lifecycle and ensuring client satisfaction.
MES Implementation Specialist at Leonardo UK supporting Siemens Opcenter deployment in digital manufacturing transformation. Collaborating with cross - functional teams and external partners in a multi - vendor environment.