Consultant advising architects and clients within the glass industry at SEMCO. Focus on technical products and customer service with a collaborative team.
About the role
- Customer Service Consultant providing luxury assistance to clients in three languages for a high-end French brand. Supporting e-commerce and boutique services with dedicated client relationships.
Responsibilities
- Inform, advise and assist customers throughout their journey (product and House information, orders and deliveries, after-sales service, sample requests)
- Develop and maintain a close, personalised relationship with each client
- Handle telephone reception and after-sales service for the brand's boutiques
- Communicate practical information (product availability, opening hours, access, etc.)
Requirements
- Your empathy, elegance and generosity help deliver a unique and memorable experience to every client
- You have a flair for storytelling, sharing the brand's heritage and creating emotional experiences
- Your refined aptitude for personalised service for an international, high-end and discerning clientele is second to none
- Excellent spoken proficiency in all three languages, matched by impeccable written skills (CEFR level C1)
- Previous experience in luxury, fashion, e-commerce or customer relations is desirable
Benefits
- Reimbursement of your transport pass depending on your mode of transport:
- Public transport pass reimbursed at 100%
- Vélib’ (city bike) subscription reimbursed at 50%
- Payment of mileage allowance for car (outside Paris) or bicycle
- Staff restaurant – Cafeteria – Free parking
- Supplementary health insurance and provident benefits
- Works council (CSE) benefits and access to Air France subsidiaries' advantages after 6 months' tenure
- Possibility of remote work according to the company's applicable agreement
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