Hybrid Senior Professional Services Project Manager

at Cloudflare

• Job title: Senior Professional Services Project Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: DNS, TCP/IP
• Location requirements: Hybrid, Sydney, Australia

About the role

• Project Manager for Professional Services team at Cloudflare overseeing implementations and customer satisfaction while managing relationships with key stakeholders.

Responsibilities

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Support development of proposals for Services engagements from inception through delivery for new and upgraded services
• Resolving conflict between the proposal team and other organisational units in a satisfactory manner, including engaging management as necessary
• Collaborate with internal and external stakeholders to ensure a seamless project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently
• Creating internal guides and external customer-facing assets that support successful Project execution.
• Developing and delivering change management planning in support of new processes and frameworks.
• Gathering valuable feedback from Executives and Account Teams that drives continuous improvement
• Understanding and demonstrating your ability to successfully launch Projects at scale, with minimal hands-on guidance, that serves both our growing CS team as well as a large global customer base.

Requirements

• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
• Must be highly organised and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
• Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities