Project Operations Coordinator optimizing project workflows and ensuring resource allocation at DataStealth. Act as the operational backbone for the Delivery department with project management tools and reporting.
About the role
- IT Operations Specialist providing essential onsite IT support to employees at Cloudflare's corporate office. Ensuring a smooth and reliable technology experience while maintaining IT systems and support.
Responsibilities
- Act as the onsite IT support resource, responding to employee requests and incidents.
- Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
- Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
- Partner with IT and Security teams to follow access control and compliance policies.
- Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
- Assist with small to mid-sized corporate meetings and events, including setup and technical support.
- Escalate complex AV or event issues to senior specialists or vendors as needed.
- Provide in-person support for hardware, software, and network connectivity issues.
- Help employees with device setup, account access, and secure remote connectivity.
- Deliver professional, customer-focused service when working with employees at all levels.
Requirements
- 1–2 years of IT support or helpdesk experience in a corporate environment.
- Strong troubleshooting skills for common hardware, software, and connectivity issues.
- Familiarity with video conferencing platforms (Zoom, Google Meet).
- Knowledge of IT asset management practices.
- Excellent communication and customer service skills.
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience with IT ticketing systems (e.g., Jira Service Management).
- Familiarity with device management tools such as JAMF or Intune.
- Basic understanding of IT security best practices.
- Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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