Data Solutions Architect leading cloud - based analytics and BI solutions at Merkle. Driving technical designs and ensuring governance for effective data management in an enterprise setting.
About the role
- Customer Solutions Engineer supporting enterprise customers in utilizing Cloudflare's platform effectively. Delivering comprehensive onboarding and ensuring customer success through proactive technical guidance.
Responsibilities
- Serve as a trusted technical advisor throughout a customer’s lifecycle.
- Deliver a timely and organised onboarding for customers.
- Ensure customers see the full value in Cloudflare's products.
- Advise on technical best practices.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Proactively identify opportunities for expansion for existing customers.
- Promote retention by capturing and communicating gaps in product or features.
Requirements
- Fluency in English and Mandarin is required. Proficiency in Cantonese is considered an advantage.
- 5+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works and the desire to expand that knowledge.
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Ability to manage a project, work to deadlines, and prioritise between competing demands.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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