Customer Solutions Engineer supporting enterprise customers by maximizing their value from Cloudflare services. Collaborating across teams and advising on technical best practices.
Responsibilities
Serve as a trusted technical advisor throughout a customer’s lifecycle
Deliver timely and organized onboarding for customers
Ensure customers see the full value in Cloudflare's products
Advise on technical best practices
Build relationships and ensure customer retention
Provide customers with clear proactive technical guidance
Collaborate with Customer Support and Engineering teams
Proactively identify opportunities for customer expansion
Requirements
Deep understanding of how the internet works
Demonstrated experience with coding language (JavaScript, Python, etc)
Technical curiosity and passion
Ability to proactively identify and solve problems
Ability to manage a project and prioritize demands
Great communication skills & stakeholder management skills
Ability to read and write in an additional APAC language
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