Senior Lead Officer overseeing regulatory requirements and controls for Citi's Legal RRO team. Collaborating with senior management and ensuring compliance with industry standards and regulatory expectations.
CT
Hybrid Senior Legal Content Specialist
Posted 2 months ago
About the role
- Legal Content Specialist focusing on quality control for legal content within Clio's AI-driven platform. Ensuring accuracy and functionality of legal documents for user ease.
Responsibilities
- Own Content QA/QC Processes: Establish, maintain, and execute rigorous quality control workflows for legal content creation, updates, and automation templates.
- Review & Validate Legal Content: Conduct detailed reviews of legal templates, precedents, and workflows to ensure accuracy, formatting and desired functionality before publication.
- Collaborate on Pipeline Improvements: Work closely with the Legal Content Automation Manager and other Legal Content stakeholders to identify inefficiencies, implement process improvements, and strengthen content quality and related processes to elevate customer experience.
- Develop Review Standards & Checklists: Create and refine QA/QC guidelines, style guides, and best practices that ensure consistent tone, structure, and legal accuracy across all content.
- Partner with Content Developers: Provide actionable feedback to legal content specialists, helping to identify errors, address gaps, and raise overall quality.
- Track Quality Metrics: Use performance data to measure error rates, turnaround times, and other quality indicators, continuously optimizing the review process.
- Ensure Customer-Centric Outcomes: Evaluate content with the end-user in mind, validating that templates and workflows are intuitive, practical, and aligned with customer drafting needs and quality expectations.
Requirements
- 3 years of legal experience in research, drafting, or knowledge/content management roles, ideally with exposure to multiple jurisdictions.
- Exceptional attention to detail with experience performing quality control, peer reviews, or compliance checks on legal or technical content.
- Familiarity with legal drafting workflows, standard legal documents, and jurisdiction-specific practice requirements.
- Ability to follow and improve structured QA/QC processes, ensuring repeatable and reliable results.
- Comfort working with document automation systems and cloud-based legal technology tools.
- Capable of delivering precise, constructive feedback to peers and collaborating effectively across teams.
- Skilled at spotting patterns, diagnosing root causes of errors, and recommending targeted improvements.
- Able to thrive in a fast-paced environment, proactively identifying ways to improve content quality and consistency.
- Proactive, customer-obsessed approach, constantly seeking ways to improve how Clio delivers value through legal content.
- Adaptability and problem-solving skills to thrive in a fast-paced environment with evolving priorities.
- Coordinate with product, engineering, and customer success teams to ensure high-quality content is integrated smoothly into Clio’s platform.
- Demonstrate interest in elevating your craft using AI.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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