Principal Market Analyst focused on solar, batteries, energy storage and wind technologies at S&P Global Commodity Insights. Supporting critical business decisions of our customers through high quality reports and insights.
About the role
- Service Desk Analyst for Claranet ensuring fast and efficient remote support. Handling incidents and requests while maintaining high service levels in a hybrid work model.
Responsibilities
- Respond to support calls, emails and tickets via phone and remote access tools, prioritizing first-contact resolution and meeting SLA timeframes.
- Install and configure software and hardware according to user needs.
- Reset passwords and unlock user accounts.
- Diagnose and resolve low- to medium-complexity issues related to hardware, software, operating systems and applications.
- Log and track incidents, ensuring ticket information is kept up to date in the service management system.
- Escalate more complex issues to higher support levels when necessary.
- Implement temporary workarounds to minimize incident impact while permanent solutions are developed.
- Document procedures and solutions for future reference.
- Contribute to continuous improvement of Service Desk processes and procedures.
- Operating Systems: Windows Server (2012, 2016, 2019, 2022), Windows 10/11.
- Active Directory: user and group creation and management, OUs and Group Policy Objects (GPOs).
- Implementation and administration of domain services (DNS, DHCP).
- Troubleshooting common AD issues (authentication failures, replication problems, GPO conflicts).
- Network Protocols: TCP/IP, DNS, DHCP, LDAP.
- Keep up to date with technologies used within the company.
- Participate in training and development to improve technical skills.
Requirements
- Proven experience in a Service Desk role.
- Availability to work one of the following shifts: 2:00 PM to 11:00 PM, 6:00 AM to 3:00 PM or 10:00 PM to 6:00 AM, Monday to Friday, with on-call rotation on weekends.
- Solid knowledge of operating systems.
- Basic knowledge of network infrastructure (TCP/IP, DNS, DHCP).
- Proficiency with ITSM tools.
- Clear and effective verbal and written communication skills.
Benefits
- Breakfast with bread and fruit
- Hybrid work model
- Salary advance
- Health insurance
- Dental insurance
- Life insurance
- Childcare assistance
- Food allowance
- Meal voucher
- Profit sharing (PLR)
- Transportation voucher
- Payroll-deductible loan
- Partnerships with English schools, universities, pet assistance and other perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Analista Contábil managing reconciliações financeiras and customer inquiries at JL Ramos. Seeking adaptable and tech - savvy candidates for a dynamic work environment.
Leave of Absence Analyst supporting internal and external partners on leave processes. Coordinating accommodations under applicable laws and ensuring compliance with state leave laws.
Principal Associate analyzing Cyber controls and developing automated health metrics for Capital One. Collaborating with teams to transform telemetry data into real - time insights and prevent security risks.
Senior Analyst at Huron consulting driving strategic growth and transformation for clients. Collaborating to adopt complex systems and assess operational success with Excel.
Revenue Integrity Analyst II analyzing data and supporting charge capture processes for healthcare services. Collaborating across teams to ensure compliance and optimize revenue for assigned service lines.
Cyber Analyst intern at Kyndryl working on data analytics and cybersecurity projects. Collaborating with experienced professionals to develop IT solutions and enhance security measures.
Demand Planning Analyst at Coca - Cola managing demand analytics and planning for global supply chains. Developing collaborative demand plans and improving demand forecasting processes.
Digital Analyst extracting actionable insights from diverse data sources for digital growth at JCPenney. Collaborating across units to optimize ecommerce and merchandising strategies.
Senior Analyst managing Oracle Cloud EPM platform for Hunter Industries. Collaborating with business leaders to advance digital transformation efforts and ensuring enterprise priorities are supported.