Customer Consultant 1 providing banking products and services to customers at Ion Bank. Handling transactions, inquiries, and financial planning for clients in a hybrid work environment.
About the role
- Consultant supporting proposal drafting and research execution for various public sector initiatives. Focused on strategy development, international expansion, and fostering entrepreneurship.
Responsibilities
- Support the drafting of proposals, development of methodologies, and execution of research to deliver high-impact solutions for clients across various domains, including strategy development, international expansion, mergers and acquisitions, and market research;
- Contribute to proposal preparation and analytical work for projects with public institutions, NGOs, and international organizations, focusing on policy initiatives and e-services that enhance community welfare;
- Assist in designing methodologies and conducting research to support governments, universities, and corporations in building ecosystems that foster entrepreneurship, research commercialization, and sustainable growth for start-ups and SMEs;
- Perform structured research, benchmarking, and analysis to inform recommendations and identify best practices that drive social and economic development.
Requirements
- Bachelor’s degree with up to 2 years of relevant experience, preferably in consulting, research, or analytical roles;
- Fluency in English and the local language, with the ability to prepare clear written materials (e.g., reports, proposals, presentations);
- Strong analytical and problem-solving skills, with the ability to structure research and support data-driven methodologies;
- Experience or demonstrated interest in research, proposal development, and working with diverse clients, including private sector, public institutions, and innovation-focused organizations;
- Solid communication and interpersonal skills, with the ability to synthesize findings and contribute to client-facing materials;
- A detail-oriented and results-driven mindset, with a proactive approach to delivering high-quality outputs;
- Ability to work from the office at least 3 days per week.
Benefits
- Professional Growth – We support rapid career development, offering performance and salary reviews twice a year to ensure your progress is recognized and rewarded;
- Bonus – Earn financial rewards through a clear, standardized system that recognizes your contributions;
- Flexible Working Hours – Manage your workday with flexibility and the option to work from home twice a week, while enjoying our city-centre office as a convenient, collaborative workspace;
- Culture & Connection – From team bonding activities like Christmas parties and summer events to spontaneous celebrations, monthly breakfasts, or team lunches, we celebrate wins—big or small—together;
- International Offsite Trips – Each year, we travel to an exciting destination to spend time together with the entire Civitta team, building connections and creating unforgettable memories;
- Gifts Programme – Welcome boxes, birthday surprises, and holiday cheer ensure your special moments are always recognized;
- Continuous Learning – From expert-led trainings to personal development budgets, your growth is our priority.
Job title
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Degree requirement
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Customer Consultant I at Ion Bank delivering products and services while ensuring service standards. Responsible for customer interactions, financial transactions, and supporting customer financial planning.
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