Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Associate Operations Support Analyst at Citi responsible for coordinating strategies and assisting team members. Ensuring proper resolution of issues and maintaining high productivity standards while fostering a collaborative environment.
Responsibilities
- Coordinates Strategies/tactics between job functions to ensure no carry over.
- Analyses and prioritizes own work activities to complete daily assignments.
- Assists team members with resolution to problems.
- Communicates with external and internal departments to ensure proper resolution of issues.
- Ability to troubleshoot issues and make sound judgments.
- Handles and/or assists in various projects related to the department and applies technical proficiency.
- Able to get along well with others that fosters a great team environment.
- Maintain high productivity and accuracy rates to meet our service level standards.
- Be Accountable, Reliable and Dependable
Requirements
- 1 year+ prior banking experience
- Detail Oriented and able to work independently
- Strong Problem Solving and Decision making skills
- Highly effective communication (verbal & written) and analytical skills
- Ability to prioritize, meet accuracy and service level standards in a fast-paced environment a must.
- Technical proficiency with Outlook, Microsoft Word, PowerPoint and Excel
- Prior knowledge and/or experience with the following systems: BABO, Citismart, Systematics, RSM, Pep+, Sign Plus, EIC, Salesforce, Wausau, CBusOL Portal and Web Cash Manager a plus.
- Desire to Succeed, Adapt to Changes and Strong Work Ethic
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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