Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Customer Service Contact Centre Representative for CIBC handling client banking inquiries. Engage clients, resolve issues, and match them with suitable banking products.
Responsibilities
- Be the first point of contact for clients with questions or requests
- Work in a fast-paced environment and resolve issues quickly
- Identify opportunities to match clients with right products
- Engage in meaningful client-focused interactions
- Connect clients to the right CIBC contacts
Requirements
- Customer service experience
- Bilingual in French and English
- Ability to work independently as an Agent @ Home
- Wired Internet connection with specified minimum speeds
- Strong knowledge of CIBC systems and products
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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