Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Mortgage Solutions Advisor facilitating inbound and outbound mortgage inquiries and sales in Canada. Building client relationships and achieving sales targets while providing excellent service.
Responsibilities
- Engage in inbound and outbound mortgage sales inquiries
- Fulfill mortgage leads including purchase, refinance, ports, and early renewal negotiation
- Create strong relationships with business partners and clients
- Ensure targets are achieved while maintaining client satisfaction
- Remain updated on knowledge of new products, policies, procedures, and market competition
- Follow up on leads and documentation
Requirements
- Experience in the residential mortgage business
- Understanding of market conditions/trends/mortgage product knowledge and pricing issues
- Mortgage underwriting experience is an asset
- Client-focused
- Purposeful engagement to find the right solutions
- Passion for growing knowledge and adapting to new tools and trends
- Fluent in French and English
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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