Fraud Agent assisting CIBC clients by monitoring transactions to prevent fraud. Engaging in investigations and maintaining records to protect client security.
Responsibilities
Monitor client transactions to mitigate fraud losses
Identify, analyze, and conduct investigations of transactions
Document actions taken and maintain accurate records
Collaborate with clients and stakeholders to address suspected fraud
Requirements
Bilingual in French and English
Ability to work independently in a private and quiet workspace
Wired internet connection capable of supporting excellent call quality
Flexibility to work various shifts including evenings, weekends, and holidays
Experience working in a customer-focused environment
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